 Improvement |
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Business
Performance Improvement
Management Innovation staff has
experience in assisting organizations in numerous functional areas such as
management development, information technology, strategic plan development,
marketing, production, service and human resource plan development.
Using the Baldrige business model as a
"systems approach" and guide to improve all aspects of the company has
two major benefits.
1) minimize the investment cost of
consulting services through the use of a proven business model.
2) provide independent validation of the
business improvement success
To meet the needs of growing
organizations, Management Innovation offers specific Six Sigma performance focused
projects, which are designed to assist the organization in learning how to
improve systems, related processes and human, financial and capital resources.
Key Performance Strategies:
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Organizational Development
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Conflict Management
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Organization Analysis
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Reliability Engineering |
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Customer
Analysis & Customer Surveys
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Management Information Systems
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Information Technology
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Statistical Process Control
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Benchmarking |
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Financial Plan Development
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Operations/Production Plan Development
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Vendor
Performance Analysis
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Human
Resource Development
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Environmental Management System Development |
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Quality
Management System Development
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Continuous Improvement
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Business Process Management
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Quantitative Analysis for Process Improvement
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Self-Assessment for Process and System Improvement
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Organizational Communication System Effectiveness |
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Marketing and Brand Related Communications |
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Corporate Communications |
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Financial Communications |
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Crisis
Communications |
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Events
Communications |
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Business to Business Communications |
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Media
Relations and Monitoring |
Baldrige Case
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IBM
Rochester
IBM Rochester won its Baldrige award in 1990, at a
time when the parent corporation was in some
trouble.
Early critics of the Baldrige award frequently
(and of course, prematurely) cited this apparently
bizarre outcome as yet another nail in the award's
coffin. IBM today is not the organization that it
was in the late 80s. But in many important
respects, IBM Rochester still is.
IBM Rochester's story is interesting in the
context of the Baldrigeplus case study collection
because of the eight, it represents one of the
oldest awards, and ten years have passed since a
17-person IBM team put together the 1990 winning
application.
The IBM site in Rochester, MN is a 1 mile long
facility consisting of 32 interconnected buildings
covering 32 acres, with 7,000 employees. It's the
manufacturing location, 'the home of' IBM's AS/400
machines, produced in versions which span the
range from desktop PCs to mainframes, and the
RS/6000. There is also some disk substrate
manufacturing on this site. Most of the Rochester
site staff are engineers, programmers and
professionals. At the time of writing (early 1999)
one AS/400 was shipped every 12 minutes, and the
AS/400 business was worth about 15% of IBM's total
revenue
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Improve |
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Improve
your organization’s
bottom
line.
Create
a cost-effective
way to
gain an outside perspective on your
organization’s strengths and opportunities
for
improvement.
Energize and motivate your employees. |
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A
World View |
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Accelerate your
improvement efforts by going beyond
the internal self-assessment process and
introducing a rigorous, objective, external
view of your organization’s improvement
process. |
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Why Baldrige? |
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We’ve experienced 72% growth since 1998 and a 73%
reduction in
customer complaints.
David C. Branch
President
Branch-Smith Printing Division
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Baldrige |
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To
sum up, Baldrige is the best way to get better
faster.
Sr. Mary Jean Ryan,
FSM
President/Chief Executive Officer
SSM Health Care
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Baldrige has
provided the best consulting services we’ve
ever
received and the least expensive. Over
the four years that we applied,
we received more than 200 pages of feedback
from highly trained,
experienced, and professional Examiners, who
spent literally hundreds
of hours with our application and on site
visits.
To sum up, Baldrige is the best way to get
better faster.
Sr. Mary Jean Ryan,
FSM
President/Chief Executive Officer
SSM Health Care |
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